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Returns

 

We are happy to return or exchange your shoes provided they were purchased at full price and are returned within 21 days from the date of purchase and the following are sent with the returned items:

 

1)    Your original invoice as proof of purchase.

2)    A completed returns form (please download, print, complete and enclose with your returned items).  

 

All returns and exchanges by post will be at the customer's cost.  Please note that for exchanged items, an $8 flat rate will apply for re-delivery.

 

*If you are exchanging for an alternative size, please note that this will be subject to stock availability and should we not be able to fulfill your request, we will contact you to offer an alternative style or issue a refund at your request.

 

Can I Return Or Exchange Sale Items?

 

We do not issue any refund or exchange for change of mind or change of size on any sale items.

 

How Long Does It Take For Refund To Be Processed?

 

Your refund will be processed as soon as the returned items are received and provided the original invoice and completed returns form is enclosed.  Please allow for a minimum of 3 – 5 days for post to reach us.  

 

Your statutory rights still apply.

 

 

  Download the 'Exchange/Returns Form'

 

 

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